CONFERENCE SCHEDULE
9.00AM – 2.00PM | GNEX 2025 GOLF TOURNAMENT |
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Bear’s Best Las Vegas is a unique golf experience that brings together 18 of Jack Nicklaus’ favorite holes into one Las Vegas golf course. Nicklaus and his design team scoured photos and plans from hundreds of holes from many of his most notable golf course designs around the world to come up with these 18 holes, saying after the process that it just might have been more challenging to organize the existing 18 than to create all new holes. But by borrowing from the past to shape the future of Vegas golf, the end result is a must playing experience that stands alone.
This is a separately ticketed event exclusively for registered delegates and spaces are VERY LIMITED! Learn more and Register HERE. |
2.30PM – 3.30PM | CONFERENCE REGISTRATION & COFFEE |
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Pick up your delegate badge and grab a coffee ahead of opening remarks and 60-Second Pitch. |
3.30PM – 4.00PM | CONFERENCE WELCOME |
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![]() Managing Partner Madrid Partners, LLC |
Our resident Emcee will outline what’s coming up in our agenda over the next couple of days. |
4.00PM – 5.00PM | 60-SECOND PITCH |
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The success of any conference is finding who you want to speak to as soon as possible. This session helps you put faces to names right at the start of the event by giving one representative of each participating company the chance to take to the microphone for just 60-Seconds to provide a fast elevator pitch about who they are and what their company does.
Then find those you are interested to speak to at the cocktail party that follows to arrange meetings for during the conference. Please Note: This session only lasts one-hour and so participation is only guaranteed for sponsors and the first companies to purchase delegate tickets up to a maximum of 60 companies, so if you haven’t already, REGISTER NOW to secure your spot! |
5.00PM – 7.00PM | KICK-OFF COCKTAILS |
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Getting the 15th Anniversary celebrations off to an early start, we invite you to an extra cocktail party that is open to all delegates but is also a big Thank You to all our sponsors!
This event will be held in the Networking Lounge with Premium Open Bar with a silent auction available at each exhibitor table. Please Note: There will be no food served at this event so that you can all continue your night and enjoy one of the many restaurants in the hotel or nearby before the conference gets into full swing! |
9.00PM – LATE | SHOPR REWARDS POKER TOURNAMENT |
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Get ready to ante up and experience the thrill of a high-stakes poker tournament like no other! This exclusive “Attendee Only” Poker Tournament at the iconic Bellagio Poker Room in Las Vegas promises an unforgettable night of strategy, skill, and suspense. Whether you’re a seasoned player or a total novice that just wants to experience the excitement of the game, this exclusive event is your chance to compete against fellow attendees, bluff your way to victory, and walk away with real cash prizes. With complimentary drinks flowing courtesy of Shopr Rewards and the electric energy of the Bellagio as your backdrop, this is more than just a game—it’s the ultimate opportunity to connect with friends, forge new relationships, and make memories that last long after the final hand. Seats are limited, so don’t miss your chance to go all-in! This is a separately ticketed event exclusively for registered delegates and spaces are VERY LIMITED! POKER TOURNAMENT |
9.00AM – 4.00PM | GNEX NETWORKING LOUNGE |
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The Global Networking EXperience (GNEX) focuses heavily on networking and so the focal point of the conference is the Networking Lounge – an always open space to hold meetings, develop new relationships and visit exhibiting sponsors. In-between scheduled sessions that you want to attend, spend your time in our Networking Lounge for unrivaled access to industry leaders and decision-makers from more than 100+ companies. GNEX Conferences are where business deals are brokered, strategic partnerships are forged and new relationships are born. Enjoy the relaxed business environment with all-day coffee and tea and scheduled refreshments. |
9.00AM – 10.30AM | NETWORKING TIME |
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Early risers can find coffee & tea available in the Networking Lounge ahead of our impressive Brunch at 11.30am. |
10.30AM – 12.00PM | BRUNCH |
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Enjoy a delicious mid-morning brunch in the Networking Lounge ahead of the main conference sessions. |
1.00PM – 2.30PM | THE BOARDROOM | |||
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Unique to GNEX, this compelling session is the “ultimate” meeting of minds. The audience gets a fly-on-the-wall experience as our C-Suite industry experts conduct a round-table discussion on trending topics that impact the vacation industry, and their opinions of what the future holds. | ||||
![]() President, Vacation Ownership Marriott Vacations Worldwide |
![]() SVP, Club Division BlueDiamond Resorts |
![]() Executive Vice President Living Water Resorts |
![]() Chief Operating Officer Soleil Management |
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![]() Partner BakerHostetler |
![]() VP & General Counsel ARDA |
![]() President & CEO CRTA |
![]() President & CEO Perspective Group |
2.30PM – 3.00PM | COFFEE BREAK |
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Head back to our Networking Lounge for some quick refreshments ahead of the final session of the day. |
3.00PM – 4.00PM | GOING BEYOND AI: CREATING REMARKABLE CUSTOMER EXPERIENCES IN THE TIMESHARE & VACATION INDUSTRY |
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![]() Author The Experience MakerSponsored By ![]() |
In an industry where the stakes are high and the competition is fierce, relying solely on price or product to stand out is no longer enough. The timeshare and vacation industry faces unique challenges, from meeting the evolving expectations of travelers to creating unforgettable experiences that drive loyalty. So how do you differentiate in a crowded marketplace where almost anything can be replicated? In this dynamic and engaging keynote, customer experience expert and former Fortune 500 executive Dan Gingiss will show you how to elevate your brand by creating remarkable customer experiences that your guests can’t wait to share. These experiences become your ultimate competitive advantage—difficult to copy and impossible to ignore. And with AI rapidly changing the landscape, there’s never been a better time to focus on the one thing technology can’t replace: human connection. Discover how to create simple, practical, and inexpensive moments that leave a lasting impression on your guests. Whether you’re developing the next luxury resort or striving to exceed guest expectations in an ever-changing market, this keynote will leave you inspired, energized, and equipped to make customer experience your most valuable differentiator. After 20+ years leading companies such as Discover, McDonald’s and Humana in Marketing & Customer Experience, Dan is sharing the secret to their success with our audience. Dan Gingiss is an international keynote speaker and customer experience expert who believes that a remarkable experience is your best competitive advantage. He is also the author of two books, The Experience Maker and Winning at Social Customer Care, and he co-hosted the award-winning Experience This! podcast. |
5.15PM – 8.30PM | MAD APPLE |
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We’ve arranged exclusive early access to the Mad Apple Theater for a cocktail hour ON STAGE before taking your seats for an incredible show that contains high-flying acrobatics, music, dance, and comedy celebrating the city that never sleeps. From pre-show magic and boozy libations at the stunning stage bar, to the band playing the biggest hits inspired by the city, Mad Apple blurs the lines between circus, live entertainment, and New York nightlife culture. Each act reflects a different nocturnal side of New York, brought to life by underground stars, high-flying acrobats, street performers, up-and-coming entertainers and the biggest musical hits to come out of the city. Mad Apple rewrites the script on Las Vegas entertainment, keeping you on the edge of your seat one moment and laughing your apples off the next. WHAT’S INCLUDED: TRANSPORT: TBC sponsored by |
8.30AM – 10.00AM | VEGAS BOULEVARD BREAKFAST |
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Get ready for the final day with a hearty breakfast including scrambled eggs, breakfast potatoes, applewood bacon and country link sausage. Plus freshly squeezed orange juice, sliced fruits and berries, pina colada yogurt parfait, hot oatmeal, freshly baked pastries, tea, coffee and more… |
10.00AM – 10.30PM | DAY TWO ANNOUNCEMENTS |
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![]() Managing Partner Madrid Partners, LLC |
Our emcee will provide information on the final day of sessions and events. |
11.30AM – 12.30PM | NETWORKING BREAK |
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Refuel in our Networking Lounge with some light refreshments ahead of the final sessions of the day. |
12.30PM – 1.30PM | HAPPINESS THAT LEADS TO PERSONAL FLOURISHING & DYNAMIC LEADERSHIP |
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![]() President Magis Center of Reason and Faith |
As Aristotle famously observed, “Happiness is the one thing you can choose for itself – everything else is chosen for the sake of happiness.”
Our view of happiness can inspire or undermine our personal flourishing and leadership effectiveness. Though happiness sometimes seems as easy as eating a good steak, a superficial view can lead to underliving our lives, underestimating our dignity, and underperforming in our families, organizations, and communities. Fr. Spitzer will explore the four kinds of happiness that can make or break us – and carve a path toward our highest efficacy, accomplishment, and contribution. To paraphrase many great philosophers and psychologists from Aristotle and Maslov, our view of happiness is the most important decision we will ever make. Fr. Robert J. Spitzer, S.J., Ph.D. is President of the Magis Center of Reason and Faith (magiscenter.com). He was President of Gonzaga University from 1998 to 2009, where he increased the student body by 75%, oversaw the construction of 20 new facilities, and raised $200+ million for scholarships and buildings. He is the author of nineteen books, including the award-winning books New Proofs for the Existence of God and Science, Reason, and Faith: Discovering the Bible. He has also authored many scholarly articles on faith and science, metaphysics, and happiness and ethics. Father Spitzer has his own weekly EWTN television show called Fr. Spitzer’s Universe. He has appeared on the Larry King Show (in discussion with Stephen Hawking and Deepak Chopra), the History Channel, the Today Show, and a PBS series. He started seven institutes dedicated to faith and reason and happiness/purpose in life. He was a professor at Georgetown University, Seattle University, and Gonzaga University and was awarded the teaching medal at both Georgetown University and Seattle University. He has held two major academic chairs—the Frank Shrontz Endowed Chair in Professional Ethics (Seattle University) and the John L. Aram Chair of Business Ethics (Gonzaga University) and has won multiple academic and professional awards, including honorary doctorates, the De Smet Medal (Gonzaga University’s highest award) and the Aquinas Medal (for Catholic philosophical scholarship). |
1.30PM – 2.30PM | NETWORKING LUNCH |
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Enjoy a tasty lunch, and then visit our exhibitors to learn more about what they can offer to your business. |
2.30PM – 4.00PM | INTERACTIVE WORKSHOP – REWIRING YOUR BRAIN FOR HAPPINESS |
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![]() Managing Partner Madrid Partners, LLC |
Jim Madrid, our resident mental toughness coach will expand upon our earlier session on happiness with this tought-provoking interactive workshop that will give you not only the tools to better navigate the day to day work environment but also give you the skills to take better care of yourself and lay out the pathway to the future growth as an individual that you desire.
In a world filled with constant demands and challenges, understanding how your brain works can empower you to live a happier, more fulfilling life. This workshop bridges the gap between neuroscience and mindfulness, offering actionable insights to manage negative thoughts, reduce stress, and cultivate a mindset of clarity and resilience. By learning how to observe and reshape the stories your brain tells, you can harness the power of mindfulness to achieve lasting happiness and emotional balance. |
4.00PM – 6.00PM | FAREWELL COCKTAILS & AWARDS PRESENTATIONS |
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As our 15th Anniversary event comes to an end, we celebrate with the GNEX 2025 Vacation Industry Awards presentations and one final premium open bar to start the night off before attendees enjoy their own night out in Las Vegas! |
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Introducing Our GNEX 2025 Sponsors!
Interested in sponsoring GNEX 2025 in Las Vegas? CLICK HERE!