Travel + Leisure Global Support Services Philippines is the dedicated global support team for multiple business units within Travel + Leisure Co. Since its establishment in 2016 with just five associates, the team has grown to nearly 800 members, demonstrating remarkable scalability and adaptability.
Operating 24/7, the team provides essential technical, customer, creative, and operational support across key markets in Asia Pacific, Europe, the Middle East, and North America. Its services directly impact over 800,000 vacation club members, 3.5 million timeshare exchange members, and more than 270 club resorts worldwide. Based in Clark, an emerging business district three hours from Manila, the team is strategically positioned to deliver seamless global support.
Comprehensive Expertise Across Business Functions
The team comprises highly skilled professionals with expertise across a broad spectrum of business functions, including HR, finance, IT, operations, legal and compliance, business continuity, data intelligence, marketing, and brand communications. Customer-facing units also play a pivotal role, with teams dedicated to club owner services, customer experience, consumer finance, inventory and exchange, and social media management.
Award-Winning Workplace Culture
In 2024, the team was honoured with the prestigious “Best Company to Work For in the Philippines” award from HR Asia. This accolade recognises companies identified by employees as employers of choice, highlighting outstanding HR practices, high employee engagement, and a positive workplace culture. The recognition strengthens the position of Travel + Leisure Co. as a leading employer in the Philippines, helping to attract and retain top talent.
Delivering Outstanding Customer Satisfaction
The team’s commitment to exceptional service is reflected in impressive customer satisfaction metrics. The Club Wyndham South Pacific support team achieved an OSAT score of 9.32 for email support and 9.15 for phone support, alongside an 80% engagement rate on social media in 2024. Meanwhile, Corporate Marketing’s vacation package bookings in Southeast Asia boasted the highest gross conversion rate in Asia, between 35-42%. The Club Wyndham Asia team serves over 30,000 members across 55 nationalities in five countries, maintaining a 9.2 satisfaction score.
Making a Difference in the Community
The team is deeply committed to giving back to communities through various charitable initiatives. Associates actively participate in fundraising drives, workplace giving programs, and dedicated campaigns, with all proceeds directed to charities and causes in need. Employees also receive a “Wish Day” — a paid leave day dedicated to volunteering.
In 2024, key CSR initiatives included tree planting, turtle conservation, and outreach programs. The team partnered with the indigenous Aeta community to plant over 1,700 fruit and bamboo trees in a local watershed and safely released 140 endangered Olive Ridley turtle hatchlings into the sea. They also donated essential supplies to an orphanage supporting homeless and exploited children and provided school supplies to students in need.
Through the Women in Travel program, the team addressed period poverty by raising funds and donating eight boxes of hygiene items to Haven for Girls, a residential care facility for victims of abuse and exploitation.
Promoting Diversity, Inclusion, and Employee Well-Being
The team fosters a fun and inclusive work culture that enhances productivity and employee satisfaction. It regularly holds meaningful discussions to shape internal policies promoting gender equality, diversity, and inclusion. Currently, 54% of the workforce comprises women, and the team continues to champion cultural diversity through its Pride International program.
Notable initiatives include Wear Rainbow Colors Day, celebrating and supporting LGBTQIA+ individuals, and a Pride Walk in Clark, Philippines, led by associates to mark Pride Month. These efforts reflect the team’s ongoing commitment to fostering an open and inclusive workplace that values every individual.
Building a Culture of Excellence and Community
Through its various initiatives, Travel + Leisure Global Support Services Philippines has developed a culture of openness, transparency, and equality, embracing diverse backgrounds, cultures, and perspectives. This strong sense of community, coupled with a commitment to service excellence, makes the team a critical component of Travel + Leisure Co. global operations.
As a key player in providing high-quality support to the company’s global business units, the team’s role is invaluable in delivering exceptional customer experiences and driving continuous improvement across the organisation.
