Resort Data Processing (RDP) stands out as the premier small company serving the timeshare, fractional ownership, and resort management industry. With under 100 employees, RDP delivers enterprise-grade property management software while maintaining the personalized service, agility, and deep industry expertise that larger competitors can’t match.
Company Overview
Founded 45 years ago, RDP specializes in purpose-built software for complex ownership models—timeshares, fractionals, private residence clubs, and mixed-use resorts. Our lean team of 35 employees supports hundreds of properties across North America, Central America, and the Caribbean.
What Makes RDP Exceptional
1. Industry-Specific Innovation
Unlike generic hospitality PMS vendors, RDP solves unique shared-ownership challenges:
– Rotating owner schedules with reservation windows, priority periods, and fair-use rules
– Revenue pooling/distribution across multiple owners with laser-accurate splits
– Owner portals for self-service booking, statements, and maintenance requests
– Board/HOA reporting tailored to governance requirements and audits
2. Unmatched Client Retention
RDP boasts industry-leading retention because we treat clients as partners:
– Average tenure: 15+ years per client
– Implementation success: 98% on-time, on-budget
– Support NPS: Consistently 85+ from GMs, controllers, and HOAs
3. Lean-but-Powerful Operations
Our under-100 team punches above its weight through:
– Cross-trained staff: Sales, support, and development collaborate seamlessly
– Agile development: Quarterly releases based on client advisory council feedback
– White-glove service: Every client gets named account managers and 24/7 priority support
Key Achievements (Past 12 Months)
– Significant growth in fractional ownership clients
– RDPPay launch: Integrated payment gateway
– Perfect compliance: 100% PCI-DSS, SOC2 Type II audited annually
– Client wins: Added several new timeshare/fractional properties
Culture & Employee Excellence
RDP thrives because our team loves what they do:
– Tenure: 12 employees with 25+ years; average sales rep tenure 30+ years
– Training: Annual Crystal Reports bootcamp, ongoing ownership-model certification
– Ownership mindset: Profit-sharing, transparent P&L reviews, client-success bonuses
– Competitive Edge vs. Larger Players
– Excellent quality of life based in Vail, Colorado
Why RDP Deserves “Best Overall Company”
RDP proves small companies can dominate niche markets through specialization, service, and stability. Our team delivers reliability with small-business soul, earning loyalty that larger players envy.
In an industry where trust takes decades to build and minutes to lose, RDP is the gold standard—client by client, resort by resort, owner statement by owner statement.
