VOA Worldwide is honored to be considered for the Best Customer Service Award at the 2025 GNEX Awards. Over the past four years, VOA has redefined the post-sale experience for timeshare owners through its groundbreaking, industry-first service called “Vacation Ownership Portfolio Management” (VOPM). By addressing the long-standing disconnect in the vacation ownership industry, VOA has transformed the way members engage with and maximize their ownership, delivering proactive and personalized customer service that consistently exceeds expectations.
Revolutionizing Post-Sale Support with VOPM
At its core, VOA Worldwide offers more than a traditional concierge service. Through VOPM, VOA provides a comprehensive travel management solution, tailored to help members navigate, understand, and maximize the full potential of their ownership portfolios. This includes not only their timeshare benefits but also integration with hotel loyalty programs, airline miles, and other travel rewards systems.
Timeshare owners often face challenges in understanding how to utilize their points, navigate complex exchange systems, or maximize their ownership value. These gaps in the post-sale journey lead to dissatisfaction, underutilization, and, ultimately, frustration. VOA steps in to fill this void, providing members with a clear roadmap to their ownership benefits and offering ongoing support to ensure they never feel forgotten after their purchase.
Proactive, Member-Centric Service
What sets VOA apart is its proactive customer service model. Rather than waiting for members to reach out with questions or concerns, VOA anticipates their needs, providing timely communication and personalized recommendations. Whether it’s reminders about expiring points, tailored travel suggestions, or walkthroughs on how to maximize benefits, VOA ensures members feel supported every step of the way.
This proactive approach has earned VOA a reputation for going above and beyond, turning what could be a complex and overwhelming ownership experience into a seamless and rewarding journey.
Exceptional Customer Satisfaction
VOA’s commitment to excellence is reflected in its outstanding 4.9-star rating on Google, with over 500 member reviews. This growing collection of feedback is a testament to the trust and loyalty VOA has cultivated within its member community over the past four years.
Members consistently praise VOA for its responsiveness, expertise, and dedication to delivering exceptional value. For example, one member shared how VOA helped them save thousands of dollars by unlocking hidden benefits within their ownership plan. Another noted the personalized care they received when planning a multi-generational family vacation, describing VOA as “a game-changer in the timeshare industry.”
Closing the Gap in Post-Sale Support
One of the most significant challenges in the vacation ownership industry has been the lack of comprehensive post-sale support. Sales teams often focus on closing deals, leaving owners to navigate complex systems on their own. This disconnect has led to unmet expectations and dissatisfaction among owners, many of whom feel abandoned after the sale.
VOA has bridged this gap by offering a service that focuses solely on enhancing the member experience. By acting as a trusted partner and guide, VOA ensures that members are not just satisfied but truly delighted with their ownership.
Delivering the Service Members Deserve
Timeshare owners deserve more than just a sales pitch—they deserve a partner who will stand by them throughout their ownership journey. VOA delivers this through:
Education: Helping members understand their benefits, points systems, and exchange options.
Value Maximization: Ensuring members get the most out of their ownership by leveraging every benefit available.
Personalized Support: Tailoring recommendations and solutions to each member’s unique travel needs and preferences.
By prioritizing these elements, VOA has built a service model that members trust and rely on, setting a new standard for customer service in the vacation ownership industry.
Innovation That Drives Results
Since its inception, VOA has remained committed to continuous improvement and innovation. By leveraging cutting-edge technology and a deep understanding of member needs, VOA has streamlined its services to deliver faster, more efficient, and more personalized support.
This commitment to innovation, combined with an unwavering focus on the member experience, has positioned VOA as a leader in the industry and a true champion of customer service excellence.
Making an Impact
VOA Worldwide’s impact goes beyond individual members—it is reshaping the way the vacation ownership industry approaches customer service. By filling the post-sale gap, VOA is driving higher satisfaction rates, improving member retention, and setting a new benchmark for what great customer service looks like in this space.
Conclusion
VOA Worldwide’s nomination for the Best Customer Service Award is a recognition of its unwavering commitment to providing members with the service they expect and deserve. Through its exclusive Vacation Ownership Portfolio Management service, proactive approach, and outstanding customer satisfaction, VOA is redefining what it means to support timeshare owners.
VOA doesn’t just help members travel—it helps them travel smarter, better, and with confidence. For these reasons, we believe VOA Worldwide deserves to be recognized as the industry leader in customer service at the 2025 GNEX Awards.
