The vacation ownership industry has long relied on Concord Servicing for its expertise in loan and maintenance fee servicing, collections, payment processing and document custody. Powering all these offerings is Concord’s specialty, along with robust financial reporting tools that keep timeshare developers firmly in the driver’s seat. We not so humbly state that it’s the best technology for developers, whether they service their own loans or rely on our team of highly trained professionals, and our highly satisfied clients agree. Let us share with you some of the reasons why Concord provides the best technology in the vacation ownership industry.
• Solutions that are customized to each client’s unique needs and market. Do you need your loan or maintenance fee servicer to provide a full-service option where highly trained agents handle everything? Concord can do that. Do you want to be able to service your own paper using your own staff? Call Concord to learn how their Full Service, Hybrid and SaaS solutions can empower your team to reach new levels of productivity. Do you just need a backup servicer? Call Concord!
• Concord’s technology solutions ensure that all your loan and maintenance fee servicing communications, data storage, financial transaction, and other services are performed in strict compliance with both state and federal laws protecting you from potential litigation and fines.
• Concord’s technology enhances efficiency and borrower experience. Our loan servicing platforms and software benefit both you and your borrowers. Our contact-management technology, powered by Genesys, a leader in cloud contact center software, features seamless campaign integration, agentless dialing, real-time performance indicators, complete contact recordings, long-term storage, advanced recovery call routing, omnichannel contact handling, full skill-based routing and prioritization, total contact blending, multiple dialer modes and customizable dashboards and reports. Your borrowers have access to payment information and services 24/7, making it easy for them to add payment methods, make payments and update contact information.
• Transparent, real-time reporting and analytics for informed decision-making. Clients have access to best practices and toolsets that transform the payment-processing function and improve portfolio performance. Developers can create their own detailed reports with the information they find most valuable—such as custom charts and graphs for historical and current trend analysis—from a high level or to drill down to specific data.
• Both physical and electronic document custody. Our tools store your documents in an eVault in the cloud, with highly restricted access. These cutting-edge systems save developers both time and money while ensuring regulatory compliance.
• For those accounts that need early- or late-stage collection, Concord’s Blackwell Recovery subsidiary relies on sophisticated technology that outperforms even the best in-house teams. Developers who have taken the Blackwell Recovery challenge and compared find that we achieve substantial revenue gains.
• Our technology comes with a dedicated team committed to supporting your business growth. Leading developers rely on Concord to accelerate their companies’ growth and boost performance
• We can recommend best practices from within the vacation ownership industry plus other industry verticals we serve. The entire Concord team is focused on your success and long-term growth in the vacation ownership industry. They’re the people you know and trust working together to serve you, backed by leading-edge technology. What could be better?
In conclusion, Concord’s industry-leading solutions, unwavering commitment to compliance, and innovative technologies make it the undisputed leader in financial services for the vacation ownership industry. The company’s ability to adapt, innovate, scale, and deliver results positions it as the clear choice for the 2025 GNEX Award in the category of Best Technology.
