For independent resort boards, the need for new management often emerges gradually—through staffing instability, operational complexity, aging systems, shifting owner demographics, or financial underperformance. When that happens, selecting a management partner is one of the most consequential decisions a board will ever make .
Vacatia has become the management company boards choose when they require stability, measurable growth, and strategic clarity all at the same time.
Founded in 2013, Vacatia redefined resort management by combining modern technology, disciplined financial oversight, and hospitality-first leadership. Today, Vacatia serves more than 460,000 owners and manages over 11,000 units across 13 states . What differentiates Vacatia is not size—it is consistent performance combined with collaborative board partnership.
Stability First. Then Growth.
Mark Buonagurio, Board President at Cold Spring Resort, captured what many associations seek during transition: “Stability with a big transition and then growth… it’s not just one person, it’s a large team working with us on the future path” .
Boards consistently point to Vacatia’s collaborative style as a deciding factor . Rather than impose a template, Vacatia leadership walks the property, meets with board members and employees, and asks a direct question: What are you looking for?
This engagement builds trust quickly and translates into improved online reviews, stronger owner communication, and increased employee morale .
“Vacatia is a 21st-century timeshare management company with robust systems/processes and an exceptional staff that’s responsive to the unique needs of our resort,” said Phil Totino, president of the Neptune House Owners Association board. “Vacatia and our board are building a strong partnership focused on owner satisfaction and financial stability.”
Vacatia’s guiding principle is simple: begin with what the customer wants and work backward to the solution—whether that customer is a board seeking transparent reporting, an owner needing clarity, or a renter expecting seamless hospitality.
Vacatia’s top talent and broad resources enhance the balance sheet at their managed resorts. In addition to group discounts on insurance and other products, Vacatia’s acumen in rentals has meant huge increases year over year even at resorts that thought they had rentals down.
• At Scottsdale Camelback Resort, rental revenue increased 50% in the first year under Vacatia management.
• At VSA Resorts in Virginia Beach, rental revenue increased 148%, including a 212% increase in shoulder-season rentals .
• At Coldspring Resort in New Hampshire, rental revenue tripled year over year.
These gains were not driven by discounting. They resulted from disciplined rate management, expanded distribution, improved inventory utilization, and coordinated on-site execution. Increased occupancy strengthened ancillary operations and improved overall resort financial health.
Notably, this performance occurred during significant expansion. In 2025, Vacatia integrated The Berkley Group and Daily Management while also signing new independent resorts—demonstrating that growth enhanced operational capability rather than diluting it.
Crisis Leadership and Financial Stewardship
Vacatia’s management depth proved critical when Hurricanes Helene and Milton struck Florida in 2024, damaging multiple managed resorts.
With traditional recovery resources constrained, Vacatia coordinated and facilitated SBA disaster relief efforts across impacted properties. Structured communication workflows and documentation systems were implemented to align HOA boards, government agencies, and internal leadership under strict timelines. To date, more than $3 million in low-interest SBA disaster funding has been secured across affected resorts. With SBA rates near 3% compared to conventional financing between 6% and 12%, the long-term savings to owners are significant—supporting rebuilding while protecting financial stability.
This disciplined coordination reflects Vacatia’s role not simply as operator, but as financial steward.
Proven Systems. Recognized Excellence.
In 2025, Vacatia completed core systems integration—including PMS, accounting, and centralized reporting—within 165 days following its acquisition of The Berkley Group and Daily Management. That accelerated alignment created immediate performance visibility and strengthened cross-functional collaboration across the organization.
Unlike many hospitality consolidations, service levels remained strong and financial performance improved during integration.
Vacatia-managed resorts consistently earn TripAdvisor Travelers’ Choice recognition and maintain strong online rankings. Many also hold the coveted RCI Gold Crown status—industry validation of excellence in quality, hospitality, and owner satisfaction.
The Difference
Many management companies promise stability. Others promise growth. Few consistently deliver both while strengthening board confidence and on-site culture.
Vacatia does. Through measurable rental growth, disciplined financial oversight, crisis-ready leadership, modernized systems, recognized hospitality excellence, and true board partnership, Vacatia transforms resorts without disrupting their identity.
Boards are not selecting a vendor; they are entrusting the long-term financial and cultural health of their communities and want a partnership.
Vacatia has proven—repeatedly—that it is worthy of that trust. That combination of operational rigor, strategic scale, collaborative leadership, and sustained performance makes Vacatia not simply a strong contender—but the clear choice—for the GNEX Award for Best Management Company.
