Trinity Resort Services is revolutionizing the vacation ownership industry with its proprietary Business Intelligence system, Koios Analytics. Named after Koios, the Greek God of Intellect, this cutting-edge, two-way BI platform is setting a new standard in data-driven decision-making and operational efficiency. Designed to empower both internal teams and external clients, Koios Analytics seamlessly integrates real-time data extraction with manual data insertion, delivering an unparalleled level of insight and control.
Revolutionizing Business Intelligence with Security and Customization
Security and efficiency are at the heart of Trinity Resort Services’ operational philosophy. Prior to the development of Koios Analytics, the team faced significant challenges in consolidating and accessing critical data. With traditional BI platforms falling short, Trinity’s IT team built a two-way system that not only extracts information from multiple platforms but also allows for manual data input, ensuring that all relevant business insights are accessible within a single, secure ecosystem.
“Our innovative team built a two-way Business Intelligence system because security is very important to our company,” says Odilia Guiant, CEO of Trinity Resort Services. “Prior to this, our team could not see all the information we needed to run efficiently and make informed decisions. This two-way BI allows the team to not only extract information from our platforms but also to add information from other sources to Koios Analytics and link it to any other piece of information. The team can now create internal and client-specific KPIs automatically into a single consolidated platform. As a servicing company, it’s important to us that our clients have real-access to all information regarding their accounts, payments and members.”
An All-in-One Solution for Quality Assurance and Performance Tracking
Koios Analytics is more than just a BI tool—it serves as a powerful Quality Assurance (QA) system. Every team member has the ability to listen to calls directly within the platform, grade them, track survey feedback, and monitor an agent’s overall QA performance. From call monitoring percentages to reservation accuracy and survey scores, Koios Analytics consolidates all key performance indicators (KPIs) into an intuitive, centralized dashboard.
Additionally, the platform provides a full call history for both inbound and outbound interactions, offering unparalleled transparency and traceability. It functions similarly to a Customer Relationship Management (CRM) system, ensuring that data-driven insights are readily available to optimize client and customer interactions.
Enhancing Forecasting and Operational Efficiency
Koios Analytics eliminates the inefficiencies of siloed reporting by consolidating various datasets into a unified system. The platform provides real-time visibility into:
• Inbound and outbound call performance
• Abandoned call rates
• Call volume comparisons against forecasts
• Agent activity tracking and performance metrics
Supervisors and team leads benefit from an advanced tracking system that ensures accountability and productivity. Users with appropriate permissions can oversee monthly review completions, pending QA meetings, and one-on-one coaching sessions. The system also integrates seamlessly with Trinity’s Property Management System (PMS), powered by SPI, enabling instant error communication between QA teams and agents to enhance reservation accuracy.
Driving Measurable Results and Client Satisfaction
The impact of Koios Analytics is best reflected in the success of its users. Clients leveraging this advanced technology have reported significant improvements in efficiency, data management, and overall customer satisfaction. Alicia Rosenaur, Marketing Operations Manager at Holidays Network Group, shares her experience, saying, “Koios has proven to be an invaluable tool! Its interface is exceptionally user-friendly, allowing for efficient management of my inventory and customer data. The customer support team is outstanding, always readily available to address inquiries and deliver prompt solutions. I strongly recommend Koios to anyone serious about streamlining their operations!”
Koios Analytics stands out as a game-changer in the vacation ownership industry. Its innovative design bridges the gap between traditional BI and real-time operational intelligence, offering a flexible, secure, and highly customizable platform for businesses. The system’s ability to integrate manual data input, create customized KPIs, enhance QA processes, and drive efficiency in workforce management makes it a leading-edge solution deserving of recognition.
By transforming how data is collected, analyzed, and acted upon, Koios Analytics empowers organizations to make smarter business decisions, improve customer interactions, and achieve higher levels of operational excellence. Trinity Resort Services has not only developed a robust technology solution but has also set a new industry benchmark for business intelligence and quality assurance.
As the vacation ownership industry continues to evolve, Trinity Resort Services remains committed to innovation, efficiency, and client success. We believe Koios Analytics exemplifies the essence of technological advancement and is truly deserving of the GNEX Award for Best Technology.
