Since its founding in 2013, Vacatia has redefined resort management with its innovative, customer-centric solutions. Serving over 460,000 owners and managing more than 11,000 units across 13 states, Vacatia partners with independent resorts to deliver exceptional owner and guest experiences while driving financial success. By blending next-generation technology with traditional hospitality values, Vacatia has established itself as a leader in the timeshare industry.
Vacatia takes a hospitality-first approach to management, prioritizing exceptional service while preserving each resort’s unique character and customizing services to meet specific needs. Its advanced technologies streamline processes from check-in to inventory management, empowering on-site staff to focus on creating memorable experiences for owners and guests.
This approach has consistently yielded impressive results. At VSA Resorts’ three Virginia Beach. Properties, Vacatia’s s cutting-edge revenue management technologies and expanded marketing efforts resulted in a 148% increase in rental revenue in its first year as manager. During the shoulder season, rental revenue grew by 212%. Vacatia attracted a younger demographic, injecting fresh vitality into the resort’s clientele. These new guests have proven to be great prospects for the right to use, short-term ownership product Vacatia has introduced, creating new owners that assure their long-term success.
Vacatia’s holistic approach to inventory management maximizes both HOA-controlled and delinquent inventory, improving resorts’ financial health while benefiting owners. Julie Witt, Resort Manager at Scottsdale Camelback Resort, shared, “We booked a record-high $1.8 million in rentals in 2022, so I didn’t think Vacatia could do better when we hired them to manage the resort in 2023. Guess what? We booked $2.7 million last year — a 50% increase. I’ve never been so grateful to be so wrong.”
With Vacatia, growth opportunities don’t just happen for resorts, but also for their personnel. At Meadow Lake Resort, an employee who had been an owner services agent before Vacatia arrived now leads Vacatia’s Resort Onboarding Team. After another resort was devastated by hurricanes, an AGM from that property whose home had been destroyed was promoted to general manager at another resort. A third general manager wanted to relocate to the Northeast, and Vacatia found an opening for him. For employees who want to advance in their careers, becoming a Vacatia-managed property opens up a world of opportunity.
Vacatia has also proven its ability to support resorts and owners during challenging times. After Hurricanes Helene and Milton caused significant damage in 2024, Vacatia took swift action to assist affected properties in their recovery efforts. By leveraging its network and financial expertise, Vacatia ensured that impacted resorts could reopen quickly, providing much-needed continuity for owners and guests. “Vacatia has been very supportive of our resort, and because of that support we’ll probably be able to reopen within just a few months,” said Dan Blevins, HOA board president at All Seasons Resort. “Their collaborative approach has provided our board members and resort manager with the resources we need to make informed decisions that position us to not just survive but thrive in the wake of these devastating hurricanes.”
Vacatia’s commitment to long-term success extends to property renovations. At Grand Shores West, the resort faced end-of-life issues and needed a complete overhaul. Vacatia provided the HOA with financing options that allowed owners to pay over time. A complete renovation has now enhanced ownership value and the guest experience, leading to a 178% increase in rental revenue and overwhelmingly positive owner feedback, such as, “The renovated units are beautiful. I can hardly wait for the completion.”
Vacatia’s commitment to delivering exceptional service has been recognized with numerous accolades. In 2024, three Vacatia associates received ARDA Awards for their outstanding contributions to the timeshare industry, including in the highly-competitive Resort Manager category. Additionally, five Vacatia-managed resorts earned the prestigious TripAdvisor Travelers’ Choice Awards, further validating the company’s dedication to excellence. These honors reflect the hard work, innovation, and hospitality that define Vacatia’s approach to resort management.
Vacatia’s leadership team sets the tone for its success, blending diverse expertise in technology, accounting, and sales with a relentless focus on hospitality. This collaborative approach ensures strategic decision-making and financial stability for its partners. “We were impressed with Vacatia’s emphasis on serving owners and on-site staff. They’ve had great success elsewhere with this approach — software efficiencies meet good-old-fashioned hospitality — and I’m confident it will lead to success at FLBR,” said Ken Fromer, HOA Board President at Fort Lauderdale Beach Resort.
Vacatia continues to expand its suite of solutions, driving new owner growth, increased rental revenues, and impactful customer benefits. By consistently delivering exceptional value to owners, guests, and boards, Vacatia exemplifies what it means to be an industry leader. Its ability to transform struggling properties, enhance financial performance, and foster long-term success makes it a deserving winner of the GNEX Best Management Company Award.
