Jonathan Stoker, CEO of VOA Worldwide – Transformational Leadership and Vision in the Vacation Ownership Industry
Jonathan Stoker, the visionary CEO of VOA Worldwide, has consistently demonstrated outstanding leadership and innovation within the vacation ownership industry. His unwavering commitment to transforming the post-sale member experience, coupled with his ability to inspire his team, makes him a prime candidate for the Best Industry Leader at the 2025 GNEX Awards.
A Legacy of Leadership
Jonathan Stoker has over 25 years of experience in the vacation ownership industry, having held pivotal leadership roles with globally recognized brands such as Hilton and Marriott. In 2020, driven by his passion for enhancing customer satisfaction and loyalty, Jonathan founded VOA Worldwide. His mission was to fill a critical gap in the industry: providing seamless and proactive portfolio management services to vacation ownership members. Under his leadership, VOA has grown into a trusted partner for thousands of members and multiple resort developers worldwide.
Transforming the Member Experience
At the core of Jonathan’s vision is the belief that every vacation ownership member deserves to feel valued and supported throughout their ownership journey. He has revolutionized member engagement by offering innovative services that extend far beyond traditional concierge support. VOA’s Vacation Ownership Portfolio Management program enables members to maximize the value of their ownership, including optimizing credit card rewards, hotel and airline loyalty programs, and travel bookings.
Jonathan has also prioritized addressing critical pain points for members, including:
*Handling Buyer’s Remorse: VOA excels at guiding members who may feel uncertain about their ownership, turning skeptics into advocates.
*Timeshare Expertise: His team offers unparalleled knowledge of RCI, Interval International, point charts, and benefits, empowering members to navigate their ownership with confidence.
*Reducing Cancellations: By proactively educating members about the true value of their memberships, Jonathan has significantly improved retention rates for resort developers.
Innovation and Results
VOA’s innovative approach under Jonathan’s leadership has earned the company a 4.9-star rating on Google Business, supported by over 500 glowing reviews. This demonstrates the exceptional level of satisfaction among members and the success of the services offered.
VOA has also achieved measurable results, including:
*A growing network of partnerships with major developers and travel clubs, solidifying VOA’s reputation as a trusted industry ally.
*Thousands of members engaging with the platform to enhance their vacation ownership experience.
Jonathan’s leadership extends to technology, with VOA leveraging data analytics and CRM tools to provide personalized services for members. This forward-thinking approach ensures that members’ unique needs and preferences are always met, further enhancing their satisfaction.
Inspiring Leadership Style
Jonathan is not just a CEO; he is a mentor, innovator, and advocate for his team. He leads by example, fostering a culture of excellence and empathy within VOA. His ability to inspire his team of 17 professionals in three countries has been instrumental in VOA’s rapid growth. Employees frequently commend his hands-on approach, accessibility, and dedication to their professional development.
Industry Impact and Advocacy
Jonathan’s influence extends beyond VOA. He is a passionate advocate for the vacation ownership industry, frequently sharing his insights at conferences and social media discussions. At events like GNEX, Jonathan has championed the importance of enhancing the post-sale member experience to ensure long-term industry growth. His forward-thinking ideas have sparked conversations about redefining industry standards and elevating customer-centric practices.
Recognition and Accolades
VOA’s achievements under Jonathan’s leadership have not gone unnoticed. The company has received multiple industry awards, including:
*Best Innovative Product (2022)
*Best Consumer Product (2024)
Jonathan himself was honored as Entrepreneur of the Year in 2023, a testament to his visionary leadership and commitment to excellence.
Commitment to the Future
As the vacation ownership industry evolves, Jonathan remains committed to driving innovation and growth. His vision for the future includes expanding VOA’s services, forging new partnerships, and continuing to raise the bar for member satisfaction. He understands that the industry’s success hinges on creating meaningful and lasting relationships with members, a philosophy that is deeply embedded in VOA’s DNA.
Why Jonathan Stoker Deserves This Award
Jonathan Stoker exemplifies what it means to be an industry leader. Through his transformative vision, innovative solutions, and unwavering dedication to member satisfaction, he has set a new standard for excellence in the vacation ownership industry. His impact resonates not only within VOA but across the entire industry, inspiring professionals to rethink the way they engage with members.
For these reasons, Jonathan Stoker is a deserving recipient of the Best Industry Leader award at the 2025 GNEX Awards. His leadership is shaping the future of vacation ownership, ensuring that members and developers alike reap the benefits of a truly exceptional experience.
Thank you for considering Jonathan Stoker for this prestigious honor.
