From the beginning of the Covid-19 pandemic, the travel and hospitality industries were hit with the uncertainty of not only the approaching weeks and months but also with the upcoming years. With the incoming scientific resources and statistics in hand, Westgate Resorts was quick to action. We immediately organized a team of dedicated and qualified team members to rapidly develop and execute comprehensive safety protocols and procedures to protect our guests and Team Members against the advancing crisis. The group of caring professionals released Westgate Resorts enhanced health and safety program, WestgateCARES, was officially announced in May 2020 and implemented in our 27 resort and hotels, restaurants, retail stores, casino, and corporate offices.
Since the very beginning, the WestgateCARES mission statement has been to enhance the health and safety of our resorts and communities, to develop processes and procedures to aid in those efforts and to do our part to ensure the health and well-being of all our guests and Team Members as well as our entire community. Westgate’s first priority is providing the finest guest experience possible in the safest resort environment we can create. The mission to keep our guests and Team Members healthy and safe continues to be our main priority, and WestgateCARES continues to show incredible results throughout all of our resorts, hotels, corporate offices, and other properties.
To combat the spread of Covid-19 in our properties, WestgateCARES follows intense cleaning processes and procedures for all touchpoints and surfaces in public areas and each individual unit. Enhanced procedures also include contactless key drop, mandatory masks for all Team Members and guests, hand-sanitizer stations throughout the resorts, hotels, and corporate offices, and social distancing between Team Members and guests. To ensure guests feel as safe as possible, multiple resorts also offer mobile early check-in and drive-thru check-in, where guests are met outside by a team member to be checked in and receive their sanitized key card.
In order to limit the number of persons entering a unit, updated housekeeping policies ensure that housekeeping staff does not enter units while guests are present and daily housekeeping turndown services are suspended. Every room receives augmented room cleaning and Ultra-Low Volume (ULV) Disinfectant Fogging, a high-impact process to disperse safe cleaners through the air to remove contaminants. At every step during our guests’ stay at our properties, our team members are outfitted with personal protective equipment to including masks and gloves.
While vacationing may not be the same for our guests for the foreseeable future, our WestgateCARES has given our guests comfort in the new normal while traveling during these tumultuous times. Under our masks, there are still smiles to be seen and laughter to be heard. WestgateCARES has given our guests and Team Members comfort in knowing Westgate Resorts cares about their well-being, and will ensure if nothing else, they will love their time with us even during a global pandemic, and we nominate WestgateCARES for the Best Corporate Social Responsibility Program Award.