Grand Pacific Resorts
Best Business Product
For over 30 years, Grand Pacific Resorts has used its unique service culture and results-driven financial strategies to enhance Owner and Guest satisfaction across our resorts. We’ve earned an industry reputation as a successful and innovative organization with a strong dedication to excellence in vacation ownership services and resort management.
As the vacation ownership market continues to evolve, we grow alongside it with innovations that address the unique needs of resorts, from full management solutions to self-managed resorts with layers of services to enhance the health of the HOA.
Introducing Vacation Services Powered by Grand Pacific Resorts
Vacation Services provides robust Ownership solutions tailored to each resort’s unique needs. We pair results-driven financial strategies with excellent service culture to provide Owners and Guests with the best experience at every touch point to increase satisfaction.
Whether it’s delinquency reduction, rental solutions, Owner engagement and education, brand management, or a contact center staffed with knowledgeable vacation specialists, we put resorts on a viable path toward enhanced Owner satisfaction, which in turn improves resort financial performance and the health of the HOA.
• Owner Engagement and Education—Account Loyalty Services ensure Owners remain engaged and current on their fees through education and benefit programs.
• Delinquency Reduction—We utilize the newest technology, reporting, and value-added rewards programs to maximize Owner satisfaction and utilization, leading to lower delinquencies.
• Brand Management—Consistent branding plus customized marketing strategies strengthen brand reputation and build Owner loyalty.
• Inbound/Outbound Calls—Call center vacation specialists are standing by to help Owners reserve their use-weeks, confirm reservations, and book exchanges or rentals.
• Live Chat: Vacation experts offer real-time online support to Owners and Guests via chat.
• Self-Service—Online self-service tools put Owners in charge and create a sense of community and connection to other Owners.
• HOA & Owner Rental Programs—Dynamic analysis maximizes yield while our revenue management platform distributes rental availability across major online channels.
• Owner Benefits—Access to our internal exchange and rental network with exclusive rates and perks. Earn Savings Credits to put towards rental cars, cruises, gift cards, tour packages, and more for even greater vacation experiences.
• Satisfaction Guarantee—We double non-performing income while improving service scores. With Vacation Services, your resort will be 100% fully funded – Guaranteed.
A La Carte Services
In bringing the Best Business Product to market, we successfully identified an emerging niche in self-managed resorts that we could fill by providing our award-winning Grand Pacific Vacation Services as a stand-alone offering, tapping into a new market that would otherwise be either ill-served or underserved. While many resorts prefer to be self-managed, they still require key services like rental, inventory management, collections, etc. along with robust Owner benefits like GPX.
Beginning January 1st of this year, we began providing boutique resort Lea Casa at Casa de Emdeko in Hawai’i exclusively with Owner Services plus Rental Solutions for the timeshare units located on the property—a service contract that is the first of its kind for Grand Pacific Resorts. We expect to continue extending this customizable offering to other resorts in addition to our ongoing focus on full management opportunities.