Grand Pacific Resorts
Best Place to Work
At Grand Pacific Resorts, our core purpose is “Enriching lives by creating experiences worth sharing,” a philosophy supported by our BE EPIC values of Balance, Empowerment, Enthusiasm, Passion, Integrity, and Consistency.
Every day, over 1,200 Associates live out these values through their actions by delivering heartfelt service to over 80,000 Owners, which reiterates why one of the most important investments we can make is in our Associates.
Grand Pacific Resorts promotes a professional culture filled with meaningful interactions where both career and personal aspirations are encouraged and supported.
Staying in Touch
During our temporary resort closures, we had to place several hundred Associates on leaves of absence. We were determined to keep our teams intact, knowing that how we treated displaced Associates throughout that time would determine whether they returned once we opened our doors again.
Our People & Culture Team kicked off an outreach campaign, helping displaced line-level team members complete unemployment application forms and distributed gift cards to grocery stores to provide food security. Throughout that challenging time, we remained in touch to see what more we could do.
The outreach was so effective that over 90% of Associates returned to work as soon we reopened. Last year, we promoted two line-level Associates to General Managers, and another Associate to Regional Manager, demonstrating our capacity for retention and growth from within.
Every year, Grand Pacific Resorts devotes an entire week known as Housekeeping Appreciation Week to celebrate our incredible Associates who work tirelessly behind the scenes. While we had to cancel in-person events for everyone’s safety, we still found creative ways to honor our Housekeepers. From bringing daily meals and sweet treats, to gifting flower bouquets and gift baskets, to ensure our Housekeepers felt appreciated.
Shoes for Crews
Our Housekeeping and Maintenance Associates spend long hours on their feet every single day, which makes having the proper footwear essential. However, work shoes often cost upwards of $100 out of pocket. We partnered with Shoes for Crews to provide our Associates with quality, slip-resistant footwear, including seasonally-appropriate work boots for Associates who work in inclement weather to ensure their safety all year.
Leading Towards a Bright Future
Our virtual Leadership Meeting this year focused on past, present, and future leadership, covering topics like leadership styles, work-life balance, and workplace inclusion. Keynote speakers Shannon Bahrke, a U.S. Ski Team Olympian, and Devin C. Hughes, a motivational speaker and corporate culture expert, infused attendees with enthusiasm and excitement. The meeting culminated in an awards ceremony where our Co-President David Brown and COO Nigel Lobo recognized deserving Associates for their exceptional leadership.
Feedback following the meeting was overwhelmingly positive. Participants remarked how impressed they were with being able to engage with relevant and impactful content in a virtual environment with the same degree of quality as in-person meetings, and that they left the meeting feeling enriched. The main takeaway was that our leaders are successfully navigating their teams toward a bright future.
Giving Back Together
Our greater work-family is a group of passionate people that values an organization committed to social responsibility. The tagline of our flagship giving program is “What Matters to You, Matters to Us.” From the resort properties to the home office, we give dollars, time, and in-kind gifts to support a wide variety of initiatives, demonstrating how our associates willingly take it upon themselves to instigate change.
We’ve collectively logged 15,940 fundraising miles to raise $350,000 to cover the cost of Wi-Fi in 180 students’ homes in Mexico City, recycled over 26,000 lbs. of partially used hotel toiletries for redistribution in impoverished communities, and helped send over 50 breast cancer survivors on a week vacation.
Creating Connection and Community
Twice a year, we produce an internal Associate magazine, The Grand Buzz, in which we cover resort news and updates along with Associate milestones and highlight our BE EPIC Champions. A recent issue included tips on how to stay positive and productive during challenging times. We also translate each edition into Spanish so that all of our Associates can access the magazine with ease.
Perks on Perks
On top of paid healthcare and holidays, we aim to go above and beyond with the following associate incentives:
• Employee Assistance Program: We grant assistance to Associates facing personal issues that potentially impair their job function, including EAP Family Services, Legal Services, and Financial Services.
• Associate Referral Program: We allot monetary incentive for referring applicants based on position and season.
• Associate Stay Program: We invite our Associates to take a vacation at any of our resorts for just $35 per stay.
• Cell phone discounts: Associates receive 19 percent discounts with Verizon or AT&T.
• Tickets: We provide our associates with discounted LEGOLAND tickets for both children and adults.
As a midsize management company, nurturing and investing in our Associates is how we strive to stand out from other major hospitality players. We spearheaded a leadership development program, The Grand B.E.T. (BE EPIC Trailblazer), to help foster future leaders from within. Associates accepted into the program are mentored while being taught hospitality and management leadership skills. We’ve had 7 graduates of this program, 5 of which have been promoted.
Our Leadership Enrichment Course Management tools help our Associates gain the skills that foster a high functioning workplace. With training modules ranging from workplace accountability to retention strategies, these courses give participants the skills for professional growth and success. So far, we’ve had 67 Associates complete the Leadership Enrichment Program and look forward to many more graduates.
At Grand Pacific Resorts, we believe that learning is a lifelong process. From onsite training to online courses, we encourage, promote, and facilitate continued education at every level.
Education from Within
Our internal learning management system, Docebo, offers 65 courses with 300 active enrollees. Our Associates find these courses valuable, especially since they can go back and reference them at any time. Our Marketing Communications Team recently added 12 training videos for new General Managers, which has reduced the amount of time spent in meetings and improved working relationships.
Higher Learning: GPU and CFA
We offer educational paths that enhance our Associates’ careers by providing access to top online learning centers. We are committed to covering 50 percent of any tuition not covered by grants and also offer tuition reimbursement up to $1,000 per calendar year for any educational courses.
Housekeeper Enrichment Program
This program catered towards our valued Housekeepers provides them with courses in English language, computer training, and financial literacy.
Spanish Recruitment Materials
We produce hiring videos in Spanish to broaden our reach and effectively communicate with potential Housekeeping and Maintenance recruits.
BE EPIC Moments
Our Associate recognition program acknowledges Associates who go above and beyond to live out our values. We receive hundreds of entries from Associates, Owners, and Guests each month. As one example of many BE EPIC moments, one Guest staying at Southern California Beach Club had hip surgery and was unable to use the beach chairs. Our Associate Danny Cobian wanted to ensure that the Guest could enjoy every aspect of her vacation, so he pulled out his own camping chairs from his car, allowing her to use them for the entire week so that she could enjoy the beach comfortably.
Best of the Best
The Best of the Best Gala is an annual gala honoring line level Associates of the Year who go above and beyond to make the resort and guest experience exceptional. Traditionally, we host a grand awards gala in honor of these outstanding team members who are deemed our BE EPIC Champions. However, due to ongoing health and safety measures, we have been unable to celebrate their incredible achievements in our typical fashion. So this year, each resort held individual celebrations to give winners the recognition they so deserve, including a ceremony along with a certificate and check commemorating their remarkable achievements.